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WB Games

WB Games

warnerbrosgames.com
What is your customer experience with WB Games?

WB Games Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

WB Games has a 2.1 star rating based on 91 customer reviews. 15% would likely recommend. WB Games reviews show consumers mostly dissatisfied, citing high price level and frequent refund requests.

Key Takeaways for Future Customers

  • Expect issues with customer service and account recovery; customer complaints about hang ups are common.
  • Prepare for server outages, glitches, lost saves and connection problems.
  • Be cautious about billing, refunds, double charges and purchase disputes.

Negative Feedback / Risk Areas

  • Customer service: unresponsive, calls dropped, slow email support.
  • Billing: double charges, requests for refunds not resolved.
  • Account recovery problems and lost progress.
  • Server outages, game glitches and compatibility issues.

Positive Feedback

Many reviewers still praise the games as fun and great; a few report good support experiences for specific titles like MK11.

View full overview ›

Media from reviews

WB Games - Gold Batman skin not showing up in game
WB Games - Gold Batman skin not showing up in game - Image 2WB Games - Hogwarts legacy isn’t loading my dataWB Games - Hogwarts legacy isn’t loading my data - Image 2WB Games - Hogwarts legacy isn’t loading my data - Image 3WB Games - Game not workingWB Games - Game problems
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A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

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Show reviews that mention
game account support issue phone games money legacy hogwarts legacy online
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Morgan S Hpm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Sacramento, California

Gold Batman skin not showing up in game

WB Games - Gold Batman skin not showing up in game
WB Games - Gold Batman skin not showing up in game - Image 2

I bought all 4 Legos, and the gold Batman skin is not showing up. It will not let me claim the code in the Lego app.

Loss:
$80
Pros:
  • Great games
Cons:
  • Codes do not work

Preferred solution: For you to put the gold Batman skin in the game for me or give me a new claim code please.

View full review
Nyru K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buffalo, New York

Hogwarts legacy isn’t loading my data

AI Highlights
  • - Brother's PS5 shows locks and restarts after syncing.
  • - On my PS5, it still starts from the beginning with locks after syncing.
WB Games - Hogwarts legacy isn’t loading my data
WB Games - Hogwarts legacy isn’t loading my data - Image 2
WB Games - Hogwarts legacy isn’t loading my data - Image 3

I logged into my brothers ps5 with my psn to play hogwarts legacy on his console I tried to sync my data and all my activities had locks next to them and it kept making me start the game from the beginning so I logged into my console to play hogwarts legacy on my ps5 and its still starting me from the beginning with locks next to my activities I tried syncing my data and nothing

Preferred solution: Tell me how to fix the issue i guess or give me my money back please

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Marce Kle

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cambridge, Ontario

Reported bug

A outfit in [GEOGRAPHIC_DATA] legacy disappeared the outfit is Tenebrous attire and I cant find it in game need help

User's recommendation: Always try the resolutions before making a report

View full review
Taylor Juc
map-marker Reseda, California

Game not working

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WB Games - Game not working

No one answered the call or responded. I just bought a new game and it doesnt work keeps closing and saying software error but with no reason code and then shuts down the software. Bs company

Loss:
$60

Preferred solution: For them to fix their games so they actually work. I spent $60 on a stupid game that doesn’t load and no matter what I do gives me to same BS error code

User's recommendation: Don’t buy anything Nintendo because they don’t care to make sure their games work

View full review
Peter N Gbo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I lost my injustice account on mobile

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They hung up on me I tried to call them. I call the number but it declined Im not sure why the call didnt go thru.

Loss:
$50
Pros:
  • Have my old progress
Cons:
  • But i think it got deleted

Preferred solution: Apology

User's recommendation: They didn’t answer my call

View full review
Marco C Iyq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker La Guaira, Vargas

I believe i'm being scammed

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I got hang up right away, i wasn't even allowed to talk to anybody. i don't know what to say. I need help?

Preferred solution: i believe their costumer support ticket sender has been hacked and is asking for way too personal infomation such as steam account

View full review
Fedner S Jsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Malden, Massachusetts

Batman Arkham Origin's WBID Batman one million skin

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AI Highlights
  • - Wants Batman One Million skin for Xbox One; needs help with order/ID.
  • - Ordered all season passes; Batman games are 10/10 and they want email contact.

I'd like you to find a way to send me that awesome Batman one million skin for Xbox One. I tried everything my PC broke, and i'm a huge Batman Fan, listen i listed my gamertag on the order or contract ID, im scratching my head on this one, unsure what that means.

But anyway, u guys will figure it out. If u have the time when ur not too busy send me the 1 million Batman Skin, i ordered ALL the season pass, cuz I love ya'll and what ya'll do. These Batman games are no joke, a 10/10. And when Arkham Renegade comes out, i can't wait.

My email is *** so i urge you to Contact me there ASAP, on ure time. Thanks for reading u earn the Money. P.S.

My gov cell doesnt work, please try my email. Much love to the WB Team.!

Loss:
$1000
Pros:
  • I dunno
Cons:
  • I dunno

Preferred solution: Deliver product or service ordered

User's recommendation: To all you Batman fans or DC fans just because u fall down doesn't mean u can't get back up . Arkham Origins WBID servers weren't working, but you can still beg ask for help, its not too hard, yes we know the servers been down, its been 13 years, i saw the one million Batman Suit, but waited years didn't know where to start, im hardly good in English ima slang American anyways don't give up on ure dreams, and WB Games can do anything they set their mind to.

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Mary R Tsq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Game issues

AI Highlights
  • - Two tablets and a phone run Mortal Kombat; I want them linked.
  • - There is a problem linking the older tablet to the newer one before the summer update.

I have the mobile Mortal Kombat app on 2 tablets, a phone, and I'm trying to get them linked. I want to get the older one that's linked to an older tablet linked to my newer tablet, but it's telling me it's having a problem.

I'm trying to do it before the summer update, or I'm not going to be able to.

Kerpit has lots of characters. Help.

Preferred solution: My game linked to newer tablets

View full review
Patrice J Pva
map-marker New Rochelle, New York

Hogwarts Legacy

AI Highlights
  • - In the tomb quest to find the helmet, a rock should fall on a gated thing to drop down.
  • - I did it wrong and now I can't push the rock over.

When I am doing the quest 'Search the Tomb for the Helmet,' I am on a part, and there's a rock thing. It's supposed to fall on a gated thing to fall down, and I did it wrong. Now I can't push the rock thing over.

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Anonymous
map-marker Salt Lake City, Utah

Received no answer or help for problems, still not able to play.

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Having trouble with GOT conquest, sudden I have a female voice reading every thing and not letting me play

View full review
Melissa B Uya
map-marker Portsmouth, Virginia

Help needed email support not helping

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My account with Game of Thrones Conquest was stolen and support did an unbinding. I have sent multiple tickets with no help.

Loss:
$10000

Preferred solution: My account back

User's recommendation: Don't play game and if you do bind it with everything

View full review
Adonis M Wjz
map-marker Upper Marlboro, Maryland

Game problems

AI Highlights
  • - Lego Marvel on the level Bifrosty Reception has 10 minikits.
  • - Finishing the level shows 9 minikits.
  • - I replayed 3-4 times and rewatched the guide.
WB Games - Game problems

So in the game Lego Marvel on the level Bifrosty Reception I played the level to collect the minikit collectible. There are 10, so when I finish the level after watching a guide.

To collect the minikit it said I only had 9, so I played it another 3-4 times, watching the guide again. When I finish each time, it said I only had 9.

Loss:
$40
Pros:
  • There fun to play
Cons:
  • If problems happen i have to call

Preferred solution: Full refund

User's recommendation: To fix games faster

View full review
Kais K Way

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Paris, Paris Department

Injustice Mobile – Unable to connect to servers

AI Highlights
  • - Cannot access online features in Injustice: Gods Among Us Mobile; 24 hours of server connection error on iPhone with 5G.

Hello,

I am contacting you regarding Injustice: Gods Among Us Mobile (Injustice 1).

For the past 24 hours, I have been unable to access any online features. I keep receiving the message:

Unable to connect to the server. Please check your internet connection.

However:

I am connected to 5G with a stable internet connection

I am using an iPhone

I have already tried:

Logging out and back into my WBID

Reinstalling the game

Switching networks

The issue still persists.

I would like to know if there is currently a server outage, maintenance, or permanent shutdown affecting Injustice Mobile online services.

Thank you in advance for your help.

Best regards,

***

View full review
Mustafa A Vdo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baghdad, Baghdad

MAD MAX patch fix platinum trophy

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AI Highlights
  • - The WBPlay online trophy is unobtainable due to offline servers.
  • - A patch to remove online requirements or auto-unlock the trophy is requested.

Subject: Request for a Patch to Remove Unobtainable Online Trophy in Mad Max (PS4)

Dear Warner Bros / Netflix Games Support Team,

I hope you are doing well.

I am writing regarding the game Mad Max (2015), originally published by Warner Bros. The online feature (WBPlay) required for one of the game's trophies is permanently offline, which makes the trophy unobtainable and prevents players from completing the game or earning the Platinum trophy.

Since the servers have been shut down, I kindly request a small update/patch to address this issue by: removing the online requirement, or automatically unlocking the trophy upon opening the game, or converting the trophy requirement into an offline task.

Many companies have already applied similar fixes for legacy titles after deactivating online services.

Mad Max remains a beloved game with an active player base even today. A minor patch would preserve the game's legacy and ensure a complete experience for new and returning players.

Thank you very much for your time and consideration.

We appreciate your support of the community, and we hope this issue can be resolved.

Best regards,

A dedicated Mad Max fan

User's recommendation: Small update to fix trophy mad max to make platinum obtainable

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Anonymous
map-marker Portsmouth, Virginia

Help needed email support not helping

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someone picked up and then disconnected so I never got to speak to anyone. This is so frustrating. I cant get help

View full review
Reza K Vbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The game stole my money, injustice 2 mobile

AI Highlights
  • - Paid for Lex Luthor premium pass but, despite completing most objectives, received no rewards.
  • - They asked for a refund and there was no response.

The game took my money and didn't give me what I paid for. I paid for *** premium pass; I should have gotten all the rewards because I completed most of the objectives, and I didn't get not one reward. I asked for my money back, and they quit responding.

Loss:
$30
Pros:
  • Fun
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Don't spend money on this game it going to cheat you all the time.

View full review

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